Our Returns Policy

We take pride in all our goods being made to exceptional standards but because things sometimes go wrong, our returns policy states that where a damaged or faulty piece of furniture is delivered, we will do our utmost to rectify the error as quickly as possible.

If you are unhappy with your purchase for other reasons, let us know within fourteen days and we will guarantee a refund providing the item is returned in “as new condition” within a further 14 days.  The cost of returning the item will be your responsibility.

Bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.

Please note that for pieces that are not made by Benchmark, such as Vienna Chairs and Carl Hansen Chairs, we are only able to offer a one year guarantee against defective workmanship.

Peace of Mind

We are confident that our furniture will stand the test of time and offer a five year guarantee against defective workmanship and materials. However, please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.